This Christmas, the North Pole is calling
A personal phone call from Father Christmas. He knows their name, how they've been this year, and what's on their list. And they get to talk back.
Who runs the North Pole Switchboard?
The North Pole Switchboard is where Father Christmas's calls begin. Every December, Father Christmas takes a little time away from the Toy Factory to ring children on the Nice List, and Tinsel, the elf in charge of the Switchboard, puts each call through. North Pole Phone Line is how parents in the UK book a place on the Switchboard for Christmas 2026. A parent shares a few details about the child, chooses an evening between 1 and 24 December, and Father Christmas rings the family phone at that exact time. Each call lasts about five minutes and is built entirely around one child: the name, the year the child has had, and the wishes on the Christmas list. Tinsel has already started filling the Switchboard book, and the first lines go to waitlist families.
What is North Pole Phone Line?
North Pole Phone Line is a personalised phone call from Father Christmas for children in the UK, made by Hello North Pole. A parent books the call online and tells us about their child: their name and how to say it, their age, what they have been proud of this year, one gentle nudge, and what is on their Christmas list. At the time the parent chooses, Father Christmas rings the parent's phone and talks with the child for about five minutes, using everything the parent shared. Calls run from 1 to 24 December, on weekday evenings and at weekends, to any UK mobile or landline. Each call costs £9.99 per child, or £7.99 for families on the waitlist, and brothers and sisters get 25% off each extra call. Every child also receives a personalised Nice List Certificate afterwards. Father Christmas's voice is created with AI voice technology, and calls are not recorded unless the parent chooses a keepsake recording.
How do you book a call with Father Christmas?
Booking a North Pole Phone Line call is a secret between the parent and Tinsel. First, the parent fills in a short form with the child's name and how to say the name, the child's age, one or two proud moments from this year, and one gentle nudge for Father Christmas to mention, such as trying new vegetables or being kind to a little brother. Second, the parent adds the wishes on the child's Christmas list. Finally, the parent picks the evening and time slot for the call, anywhere from 1 to 24 December, and pays online. The whole booking takes about three minutes. The child never needs to know anything is planned, which is what makes the moment the phone rings so magical.
What happens when the phone rings?
At the booked time, the family phone rings and the North Pole is on the line. Father Christmas greets the child by name, mentions the proud moments the parent shared, and has a proper two-way conversation, answering the child's questions and asking about the Christmas list. Father Christmas also slips in the gentle nudge, for example a reminder to go to bed nicely on Christmas Eve. The call lasts about five minutes, which suits young children, and ends with a warm goodbye. Father Christmas never promises a specific present, so Christmas morning stays safe. North Pole Phone Line calls work on any UK mobile or landline, and most families put the call on speaker by the Christmas tree.
"Now, I hear a certain someone has been ever so kind to their little brother…"An example of what Father Christmas might say
What arrives after the call?
After every North Pole Phone Line call, the parent receives a Nice List Certificate by email, made out to the child by name and signed by Father Christmas. The Nice List Certificate is designed in black and gold, ready to print or share, and confirms that the child is officially on the Nice List for Christmas 2026. Many parents keep the Nice List Certificate as a surprise for Christmas morning, tucked into a stocking or left beside the mince pie and carrot for the reindeer. If the parent chose a keepsake recording, the recording arrives at the same time. Details about each child are deleted after Christmas, so the only things left behind are the memory, the certificate and, for many families, a video of the child's face.
Put your little one on the Switchboard
Joining the waitlist is free and takes about ten seconds. North Pole Phone Line calls run from 1 to 24 December 2026, and waitlist families get first pick of call times before bookings open to everyone. Waitlist families also get the early-bird price of £7.99 per child instead of £9.99, and every extra brother or sister gets 25% off. Parents choose the language for the call when joining, and Hello North Pole emails the moment bookings open.
Brothers and sisters get 25% off each extra call.
Made with parents in mind
North Pole Phone Line is made for parents first. The parent books the call, pays for the call and chooses the time, and the call always comes to the parent's own phone. Father Christmas never promises a specific present, calls are not recorded unless the parent asks for a keepsake recording, and Hello North Pole deletes each child's details after Christmas. Every call lasts about five minutes, which suits young children, and Father Christmas stays kind and gentle whatever a child says. Hello North Pole also tells parents exactly how the calls work: Father Christmas's voice is created with AI voice technology, guided by the details each parent shares, so every child hears a conversation made just for them.
- You're in chargeYou book, you pay, and the call comes to your phone at the time you choose.
- No awkward promisesFather Christmas never promises a specific present, so Christmas morning stays safe.
- Private by defaultCalls aren't recorded unless you choose a keepsake recording, and we delete your child's details after Christmas.
- Short and sweetAbout five minutes, then a warm goodbye. Perfect for little ones.
Is it really Father Christmas?
For the child, a North Pole Phone Line call is a real conversation with Father Christmas. For parents, here is exactly how it works. Father Christmas's voice is created with carefully designed AI voice technology, and every call is guided by the details the parent shares when booking: the child's name, age, proud moments, gentle nudge and Christmas list. Because of that, no two calls are the same, and Father Christmas can answer the child's questions naturally instead of reading a script. Hello North Pole tells parents all of this up front, so the magic is for the child and the facts are for the grown-ups. Father Christmas is always kind and gentle, never promises a specific present, and keeps every call to about five minutes.
What phone does it call?
North Pole Phone Line calls any UK mobile or landline, at the exact time the parent chooses when booking. The call comes to the parent's own phone, so the parent is always in control and can hand the phone to the child when Father Christmas asks for them by name. Most families put the call on speaker next to the Christmas tree, so brothers, sisters and grandparents can listen in, and so a parent can film the child's reaction. There is nothing to download and no app to install. If the family misses the call, for example because a phone was on silent, Hello North Pole will help arrange another time. Calls are not recorded unless the parent chooses a keepsake recording at booking.
Can Father Christmas speak other languages?
Yes. Father Christmas can speak with children in several languages, not only English. When a parent joins the North Pole Phone Line waitlist, the parent chooses the language for the call from options including Welsh, Polish, Urdu, Punjabi, Arabic, Spanish and Romanian, or tells Hello North Pole about another language. English calls are available first, and Hello North Pole emails each waitlist family as soon as the chosen language is ready to book. The price is the same in every language: £9.99 per child, or £7.99 for waitlist families. Many families in the UK speak more than one language at home, and a call from Father Christmas in a child's first language can make the moment even more special.
What if my child is shy?
A shy child is completely normal, and North Pole Phone Line calls are designed with shy children in mind. Father Christmas is patient and gentle, does most of the talking, and uses the details the parent shared, such as a new baby brother, a swimming badge or a favourite toy, to keep the conversation flowing. A shy child can simply listen, nod or whisper a few words, and the call still feels magical. Parents can sit beside the child and put the phone on speaker, which many younger children find easier than holding the phone. For children aged around three to five, a short call of a few minutes is usually perfect, and Father Christmas always ends with a warm goodbye and a reminder to be kind.
How much does a call from Father Christmas cost?
A North Pole Phone Line call costs £9.99 per child. Families who join the waitlist pay the early-bird price of £7.99 per child, and each extra brother or sister booked by the same family gets 25% off. For example, a family booking calls for two children at the early-bird price pays £7.99 for the first call and about £5.99 for the second. Every call includes about five minutes with Father Christmas, fully personalised using the details the parent shares, plus a personalised Nice List Certificate emailed after the call. An optional keepsake recording of the call may be offered at booking. Payment is taken securely online by card, Apple Pay or Google Pay when the call is booked, and there are no hidden fees.
When can I book a call?
Bookings for North Pole Phone Line open to waitlist families first, before anyone else, for Christmas 2026. Calls take place between 1 and 24 December, on weekday evenings between about 4pm and 8pm and throughout the day at weekends. When bookings open, Hello North Pole emails every waitlist family with a link to choose the exact time slot, so families with busy December evenings can pick the moment that suits them best. Popular slots, such as the weekend before Christmas and Christmas Eve, are likely to fill up first, which is why the waitlist gets first choice. Joining the waitlist is free, takes about ten seconds, and does not commit a family to booking.